Remove Clients Remove Design Remove Lending Remove Tools
article thumbnail

Rocket CEO talks new AI tool, changes in leadership and M&As

Housing Wire

Rocket Mortgage launched a new artificial intelligence (AI) tool on Tuesday that allows its client experience teams to analyze sentiment, record behavior patterns, transcribe conversations and create tailored experiences during customer interactions. The lender estimates it will save tens of thousands of hours annually.

Tools 395
article thumbnail

Sales Boomerang’s automatic borrower intelligence system works to boost its clients’ customer retention

Housing Wire

The lending industry is notorious for its poor customer retention – in fact, only 1 in 5 borrowers return to their original lender for a subsequent loan. Without the right tools to beat these odds, lenders have had little choice but to pour dollars and resources into new customer acquisition instead.

Clients 378
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Opinion: The role of the LO will soon be very different

Housing Wire

Several historic events over the past few years have brought seismic changes to the way the mortgage lending industry operates. Today, as we face what appears to be the beginning of a modest recovery in the marketplace, we can see the effect of those events in the way mortgage lending has changed forever.

article thumbnail

Has your banking partner come of age?

Housing Wire

HousingWire recently spoke with David Bernard, senior managing director of Specialized Mortgage Services at Western Alliance Bank , Member FDIC, about warehouse lending and how the warehouse sector and mortgage finance have progressed and continue to evolve. DB: Warehouse lending has evolved beyond traditional boundaries.

Lending 385
article thumbnail

Fintech Stavvy acquires technology suite SigniaDocuments

Housing Wire

Stavvy , a fintech firm specializing in digital and remote collaboration for lending and real estate companies, acquired SigniaDocuments, a technology suite from Texas-based lender Evolve Mortgage Services. Founded in 2018, Stavvy works to increase efficiency and transparency in real estate and mortgage lending.

article thumbnail

Black Knight Servicing Digital helps servicers deliver a convenient customer experience

Housing Wire

Designed specifically with the end-user in mind, Servicing Digital helps servicers deliver an outstanding, convenient and modern customer experience, which enhances growth and retention.” Black Knight strives to lead our industry in providing clients with tools that facilitate homeownership,” Madigan said.

Design 379
article thumbnail

New Black Knight portal offers access to APIs across the mortgage cycle

Housing Wire

Black Knight recently launched a web portal that enables clients, third-party providers and their developers to access the company’s application programming interfaces (APIs) across the mortgage life cycle. Servicing Digital, offered as an app or web design, enables customers to access their loan- and home-related information.

Mortgage 354