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Four secrets to mastering client retention

Housing Wire

There have been numerous studies done on client retention over the years, and while the exact figures vary, most suggest that it can be anywhere from five to 25 times more expensive to acquire a new client than to keep an existing one. 74% of sellers say they would use that same agent again, or recommend them to others.

Clients 284
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Strategies for securing listings in today’s housing market

Housing Wire

Set the appointment To make a strong first impression with potential sellers, avoid overwhelming them with too many questions upfront. A trustworthy Client Relationship Management (CRM) system is an important asset, allowing agents to effectively manage and track interactions with clients.

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Umpa commission lawsuit defendants look to get case dismissed

Housing Wire

District Court for the Western District of Missouri , the lawsuit is named after its lead plaintiff, Maryland home seller Daniel Umpa. Due to how HomeServices and its affiliates handle their client contracts, if a dispute arises, each client is entitled to individual arbitration of their claims. Filed in late 2023 in the U.S.

Realty 421
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Opinion: Real estate brokers are still buying and selling firms

Housing Wire

Rather than a multi-year average of EBITDA or Gross Margin as the basis for the value of a brokerage firm (or their related counterparts in mortgage, title, escrow, and property management), valuations now are based Trailing Twelve Months (TTM or LTM) results. Earn Outs continue to run for a minimum of two years to a maximum of five years.

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Moehrl commission lawsuit defendants file motion for summary judgement

Housing Wire

had no involvement in the issuance and or enforcement of NAR rules and that it did not impose those rules, including the Cooperative Compensation Rule, upon its franchisee brokerages or their affiliated independent contractor agents,” attorneys for Keller Williams wrote in the motion that both NAR and HomeServices joined.

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Proptech HomeLight raises $115 million, acquires Accept.inc

Housing Wire

despite a challenging mortgage market in which real estate brokerages are laying off staff. For the HomeLight Cash Offer program, also introduced two years ago, the firm makes an all-cash offer on the client’s behalf and holds the home until the client secures financing.

Brokerage 370
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Understanding Realogy’s stance on commissions

Housing Wire

“My Coldwell Banker agent office policy insists that we do not cut commission under any circumstance,” said one agent who requested anonymity to speak candidly about her company, which is part of the Realogy brokerage conglomerate. Gorman’s comments confuse me.”. Justice Department antitrust inquiry into NAR. Filed with the court on Nov.

Brokerage 397