Customer Success Story: Balmain & Co
Balmain & Co leverages the Public Forms feature and the Procore integration to streamline their post-construction workflow
“If there is something concerning a resident, we want to be able to fix it as soon as we can and as efficiently as we can. GoFormz is improving that process drastically, where we are now providing a means for these people to be able to report their issue and for us to be able to act on it straight away.”
Challenge: As a result of company growth, Balmain & Co needed a tool to bolster their Balmain & Care program and streamline the management of post-construction services. Prior to implementing their Balmain & Care services, they were faced with challenges surrounding the management of information coming from various sources and delivery methods, resulting in frequent inefficiencies.
Solution: Balmain & Co utilized the GoFormz and Procore integration to support the flow of information into their Balmain & Care program, optimizing their workflow from the initial form submission through to rectification. Online forms provide a simple way for purchasers, residents, and building managers to log customer care claims easily from any device. The information captured within the form seamlessly routes to Procore which can then be reviewed, assigned, and managed efficiently.
Results:
Seamless movement of data between GoFormz online forms and Procore
Real-time access to submitted reports
Increased operational visibility for management
Improved customer service and communication
To learn more about how Balmain & Co leverages online forms and the Procore integration, click here or the button below. To learn more about our integration with Procore click here.
