5 Fields to Add to Your Digital Service Tickets

Expedite service requests and enrich your digital forms with these impactful fields and features

Many industries utilize digital service tickets in their own unique way. Whether it’s large corporations using digital service tickets within their IT departments or auto repair shops capturing service quotes, an incredible variety of businesses can benefit from digitizing their paper-based service forms. Digital forms can be easily completed from any mobile device or computer and automatically shared with customers and coworkers in real-time – expediting billing services, increases customer satisfaction, or streamlining employee IT requests and needs.

Your digital service tickets can be equipped with a variety of powerful fields that increase the accuracy of input data, improve the organization of information for collaborating teams, and elevate professionalism for client needs. Check out these five powerful fields that optimize and enhance digital service tickets and digitally transform your workflow today:

Data Sources and Drop Down menus
Connecting your digital service ticket forms to a Data Source allows users to auto-populate information based on a Drop Down menu selection. Drop Down menus are a great way to streamline data entry of all kinds, such as department information, services required, and more. Additionally, by providing users with pre-determined self-selected options for form users, form creators can eliminate the opportunity for spelling errors and any form of miscommunication, all while expediting the form completion process.

For example, if an employee needs to put in an IT service request, they would access the digital service ticket form and select from the Drop Down menu which service they needed. From here, additional data would populate within corresponding fields, expediting the request process while eliminating redundant data re-entry. 

Checkbox fields
Checkbox fields are a great way to simplify the selection process of specific services needed and make it easy to locate information quickly on a form both for the user and form creator. Form creators can elevate their form further by utilizing Checkbox Groups to present users with the ability to select numerous Checkbox fields, or one option out of several. 

Leveraging Conditional Logic, a Checkbox field can make other fields Required, Visible, or remain Hidden (depending on the selection), and much more. This functionality in correlation with Checkbox fields ensures critical information is being captured while data entry is simplified and organized for the end-user. For example, as an employee is completing an IT service request form, if they select a certain Checkbox an additional field could become Visible and Required asking them to provide additional information for the service department – providing a thorough report and eliminating any possible communication barriers.

Table fields
Leveraging Table fields within your digital service tickets helps teams provide better structure and organization while capturing better data within customized Table cells. Table cells can be used in conjunction with different field types, like Calculations, Drop Down menus, Database fields, and more, providing opportunities for better, structured data collection.

Automatic Calculations
In some industries, service tickets are used to document the cost of a service performed. By leveraging Automatic Calculations, service teams can complete totals, incorporate tax rates, deduct discounts, and more without having to perform any manual calculations – eliminating the chance for any human error and ensuring data accuracy. 

For example, as a service technician inputs their service parts or services into their digital form, they can not only auto-populate the cost of the parts, but also the total sum of all parts and services – expediting form completion and allowing service technicians the opportunity to provide clients with their service tickets faster and more accurately.

Automated form routing
Finally, once a service ticket is completed, a completed PDF copy of the form can be automatically dispatched to the service department team through Automated Workflows, expediting processes and eliminating opportunities for communication barriers. Additionally, your digital service ticket forms can be automatically routed to integrated business applications as well as hosted in the GoFormz platform for easy to access documentation – creating a better means of organized data collection within service teams.

Simplify the service process by leveraging the GoFormz platform for your digital service tickets. Whether you are a large corporate company or a small business, all company sizes and industries can benefit from digitizing their service tickets. To learn more about how GoFormz can help you and your teams, check out our customer success stories.