ProTip: Streamline Warranty Claims with Online Form Sharing
Simplify the warranty claim collection process by utilizing our online form sharing feature
With online forms you can seamlessly collect defect and warranty claims to increase visibility and improve response time for customer issues. Leveraging online form sharing, you can easily gather customer data and route it to the correct department to resolve issues more efficiently.
Taking your paper defect and warranty claim forms digital may seem like a lengthy process, with the right online form creator, it can be a seamless transition. To build a custom form that is sufficient for customers’ needs requires a form builder with robust features and capabilities, without requiring coding or extensive IT support. Utilizing GoFormz’s online form sharing feature, Public Forms, allows users to make their warranty claim forms accessible for customers for seamless reporting.
Read below to learn more about online form sharing and how GoFormz customer, Balmain & Co., leverages the feature to streamline their defect and warranty claims:
Getting Started with online form sharing
The Public Forms feature is a simple way to share forms from your website or via email with anyone, regardless if they are a GoFormz user. Using Public Forms for data collection simplifies the process of individuals outside of your organization inputting critical warranty claim information. You can easily create custom fields such as part and model numbers, product descriptions, and customer information.
With Public Forms, you can create forms that are customized to the needs of your organization and completely control what form fields are modified by recipients. Learn below about how to get started creating a Public Form template.
To create a Public Form for your Warranty Claims, first, log in to GoFormz from a computer.
Select the ‘Public Forms’ tab and hit ‘Create.’
Determine whether you will be making a Template or a Form public
Select which Template you want to make public
Add a name for the Public Form and determine which fields will be editable by the recipient and set an expiration date
Lastly, save the Public Form. Your Public Form link can be easily copied to share or directly emailed from the GoFormz platform
To learn more about creating Public Forms, check out how to get started with Public Forms.
Online Form Sharing Use Case: Balmain & Co.
For GoFormz customers, there are a variety of ways that they implement Public Forms into their daily business operations to streamline processes and increase communication between their team and customers.
Balmain & Co., a builder of high-end contemporary buildings, needed a solution for their customer care claims that was sophisticated and professional. By switching to digital claims, they were able to significantly improve their communication with customers. Apartment owners can now report issues via the Balmain & Co. website by submitting a GoFormz Public Form. This information is handed off to the correct team member without any phone calls or emails to resolve issues in a timely manner.
Balmain & Co. explains, “We are able to investigate the issue – you’ve got the photos, information, and contact details, all right there at your fingertips.” This powerful switch to Public Forms empowers Balmain & Co. to improve their workflow, stand out amongst their competitors, and address customer concerns quickly and efficiently.
“If there is something concerning a resident, we want to be able to fix it as soon as we can and as efficiently as we can. GoFormz is improving that process drastically, where we are now providing a means for these people to be able to report their issue and for us to be able to act on it straight away.”
— Mick O'Connell, Construction Manager, Balmain & Co.
To learn more about how Balmain & Co. implemented GoFormz, check out their Customer Case Study. And, to get started with the Public Forms feature, check out this quick video.
