Customer Story: Indrutec
“Where we are today as a company is completely different from where we were prior to GoFormz – our employees and customers are extremely happy with the platform.”
Challenge: Indrutec frequently battled with illegible print and missing documentation, resulting in delayed customer invoices. They needed a solution that would digitize their paper-based forms for use on mobile devices, allowing their team to more efficiently complete client-facing and internal forms.
Solution: Indrutec implemented GoFormz to digitize their triplicate paper forms, allowing teams to easily generate and complete service reports from their mobile devices. Leveraging automated form sharing, Indrutec can automatically route completed forms to clients, employees, and their integrated API business application, eliminating the need for rekeying information, increased efficiency, and providing access to data in real-time.
Results:
Increased efficiency across company processes
Dramatically reduced time spent on service reports
More detailed and complete data, including new data types like images
Improved customer satisfaction
Better means of tracking employee hours worked
Forms:
Service Report
Customer Feedback Form
Employee Timesheets
