PERSON OF THE WEEK: Mortgage lenders have made great strides in delivering a seamless all-digital mortgage experience. Lender adoption of technology to facilitate a “contactless” mortgage process has rapidly accelerated due to the pandemic.
But just because a lender is successful in delivering a great, all-digital customer experience when originating a first mortgage via the direct channel, how does that stack up against the experience delivered by the same lender – such as a