Sunday, April 28, 2024 | The Latest Buzz for the Appraisal Industry

Zaid Shariff: Complaint Resolution Technology Adoption Lagging in Mortgage Industry

PERSON OF THE WEEK: One of the main responsibilities of any mortgage servicer is resolving borrower complaints.

Note that the term used is “resolving” – as opposed to “handling.” A mortgage servicer should be able to do much more than just receive complaints and categorize them. It must be able to determine if a complaint is part of a pattern. And if it is part of a pattern, the root cause of that complaint

This post was originally published on this site

TOP RATED PRODUCTS

5/5