[Video] How Balmain & Co. Accelerates Warranty Claim Processing with Online Forms
Discover how Balmain & Co streamlines the collection of client warranty claims with online forms and the Procore integration
Balmain & Co, a Melbourne-based developer and builder, needed a more efficient means of collecting and processing warranty claims for their buildings’ apartment owners. The ‘Balmain & Care’ program provides building unit owners with a defect liability period after their purchase, allowing residents to submit any concerns within their unit to Balmain & Co. “We were looking into how we could improve the management of our projects through the defect liability period, and basically continuing our high level of service after we hand the building over,” explained Mick O’Connell, Balmain & Co’s construction manager.
Digital warranty claims
To provide their users with a seamless, efficient means of reporting defects, Balmain & Co digitized their warranty claims forms for use online. Utilizing GoFormz’s external form sharing feature, Public Forms, Balmain & Co. can now embed their online warranty claims on their website, where residents can easily access and fill out the form, and even include images.
Integration with Procore
By integrating their GoFormz account with Procore, Balmain & Co can instantly route completed warranty claims to corresponding Procore records – expediting form access, simplifying assignments, and automating record-keeping.
“So that, without any phone calls or emails, we are able to investigate the issue – you’ve got the photos, information, and contact details, all right there at your fingertips.”
Results
Seamless movement of data between GoFormz online forms and Procore
Increased operational visibility for management
Improved customer service and communication
To learn more about Balmain & Co’s digital transformation with GoFormz, read the full case study here.
